Troubleshooting
Solutions for common issues using a problem-and-fix format.
The banner isn’t showing on my site
The banner shows, but scripts aren’t being blocked
The banner appears but my page is blank behind it
Mobile users don’t see the banner
The banner is in the wrong language
Google Analytics isn’t recording any data after install
Banner appears twice or seems duplicated
“Cookie Preferences” link doesn’t open the panel
The cookie scanner missed a cookie I know is on my site
I changed banner text but the change isn’t visible
Conflict with another consent tool
Visitors complaining about being asked again on every visit