Possible cause: Cookie expiry is set too short, or visitors are using browsers that clear cookies aggressively (Brave, Safari with ITP, incognito).

Solution: 1. Go to Banners → Behavior → Cookie expiry. 2. Set it to 6 or 12 months (6 is more privacy-friendly; 12 is the legal max in many jurisdictions). 3. Note: in incognito or with strict privacy browsers, the cookie will be cleared each session , that’s expected behavior, not a bug.

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